Drop-off/pickup information:

15 Minute / Drop-off / Pick-Up Parking Zone:

A 15-minute Parking Zone is located on the west side of the stadium outside the Gate G entrance. Enter into the stadium complex via 60th Avenue. Drop-off and pick-up is located on Victory Way between 60th Avenue and Prairie Parkway.

Elevators/escalators:

North concourse above the Terrace.

This elevator provides service from the main concourse to the Terrace, as well as seating for guests with disabilities at the bottom of Sections 132-135.

The Suite Lobby elevator is located in the west building and services both suite levels.

Entrances:

You may enter at any gate. If you’re in need of additional assistance, let a team member know at the entrance.

Accessible Parking:

DICK’S Sporting Goods Park has more than 100 parking spaces for guests with disabilities. The majority of designated spaces are located in Lots A, B, C and F. There are additional spaces located in Lots G and H. To access the designated spaces in all lots, please have a state-issued handicap hangtag or license plate visible for parking staff so they can direct you to the appropriate lot. Parking for guests with disabilities is available on a first-come, first-served basis.

Ticket information:

Guests with accessible needs are encouraged to purchase accessible seats on Ticketmaster.com by selecting “Show accessible tickets” under the Filter section in order to guarantee an accessible seat for the selected event. CLICK HERE for additional information about buying accessible tickets via Ticketmaster. You may also call ________ to purchase tickets specifically designated for ADA seating sections.

Guests needing to exchange their current seats for accessible seats should contact our Ticket Operations Customer Service team at TicketOps-CS@TeamKSE.com in advance of the event to inquire about accessible seat availability. Season ticket members and plan holders can reach out to their ticket sales representative in advance of their event to inquire about the availability to exchange.

Day-of or in-venue relocations are not guaranteed, so we strongly encourage all guests to reach out in advance for assistance. Relocations are limited to one guest needing the accessible seating accommodation and one companion, based on availability.

Ticket Fraud

ADA ticket fraud includes, but is not limited to, the misrepresentation of a disability. Management reserves the right to take appropriate action regarding misrepresentation, which may result in relocation, revocation of tickets or ejection.

Emergency Evacuation Procedures:

In the event of an emergency at DICK’S Sporting Goods Park, please follow the directions from the Public-Address announcements, signage throughout the stadium, emergency personnel and venue staff. Please contact venue staff with any questions or concerns and they will put you in contact with the appropriate venue representative. Guests escorted in by venue staff will be assisted in the order they arrived. Guests unable to safely exit on their own should remain in their seats if safe to do so until venue staff arrive.

First aid:

First Aid is staffed by certified medical personnel and is located on the north concourse under the scoreboard. Paramedics are available during all events and regularly patrol the venue. Please contact any staff member for assistance.

Guest Relations:

Need Assistance at an event? Guest Relations Representatives are at DSGP to ensure that all guests have a safe, enjoyable experience. DSGP’s Guest Relations Kiosk is open during events to assist guests with questions and address any needs they may have. Guest Relations Kiosks are located in Section 129. You can also text 220-666-DSGP (3747) with your seat location, question or issue and arena staff will assist you.

Hearing Protection: DSGP provides complimentary earplugs for guests that are available at any Guest Relations in Section 129 or at First Aid.

Medical bags and Diaper bags:

Diaper bags and bags required for medically necessary items that are 14” x 14” x 6” or smaller are permitted after proper inspection. All guests entering with medical or diaper bags are subject to x-ray screening upon entry.

If you have special medical equipment that you need to have with you at all times, there will be exceptions to this policy after proper inspection. Security will be present at venue entrances to allow screening of these bags and medically necessary items.

Phone charging stations:

DICK’S Sporting Goods Park provides a phone charging services for guests around the stadium. The ChargeFUZE machine provides guests the opportunity to rent or buy a power bank to charge their phone for a small fee. Guests can either return the power banks to the machine or keep them and will be charged accordingly. The banks provide 3 major charging plugs.

Guests must download the ChargeFUZE app in order to rent any devices. Guests needing help can click the “Help” function on the app for 24/7 assistance.

Locations:

Section 107 next to Gate B

Sec. 129 next to the Guest Relations Kiosk

Please direct any questions or feedback about these machines to Guest Relations team member.

Restrooms:

All restrooms at DICK’S Sporting Goods Park are accessible.

Sensory sensitivity accommodations:

Together with KultureCity, DICK’S Sporting Goods Park is working to provide an inclusive and seamless experience for all guests with sensory processing needs. To support this initiative, Sensory Bags are available for guests to check out at the Guest Relations Kiosk, outside of Section 129, at no cost. Bags include a special badge for guest recognition, fidget tools, noise-canceling headphones, and other resources.

The Rapids are proud to be one of the first MLS clubs to introduce the Sensory Nook, presented by Rocky Mountain Hospital for Children, at DICK’S Sporting Goods Park. Our goal at the Colorado Rapids Soccer Club is to make DICK’S Sporting Goods Park accessible for all. The Sensory Nook is located at Section 125 on the West Concourse. To learn more about what else the Nook can offer, visit their page at nookpod.com/nook/sensory-nook-pod .

Please contact a Guest Relations Representative for assistance or additional information.

Service animals:

DICK’S Sporting Goods Park welcomes service dogs utilized by guests with disabilities. Service dogs must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with the disability rather than in the aisle. A guest whose service dog poses a threat to the safety of other guests and employees, or whose dog is not housebroken, may be asked to escort the dog off the premises. Any service dog that displays vicious behavior towards guests or employees may be denied entry or removed from the complex.

While not required, guests with service animals are strongly encouraged to purchase ADA seating through Ticketmaster to help ensure a smooth and safe experience for both the guest and their service animal. ADA seating is designed to accommodate the additional space needs of service animals, reducing the likelihood that seating adjustments will be needed on the day of the event.

Strobe/laser/pyrotechnics advisory: Performances and events at DSGP may include the use of strobe lighting, haze, lasers, fireworks, and other pyrotechnics.

Website accessibility: DICK’S Sporting Goods Park is committed to providing a positive experience to all our guests and we aim to facilitate the accessibility and usability of our website. If you have difficulty using or accessing any element of this website, please feel free to fill out our Guest Feedback Form, and we will work with you to provide the information.

Concession stands:

There are ten (10) permanent and accessible concession stands with mobile concession and beverage kiosks throughout the facility. Permanent concession stands accept credit and debit cards, while mobile concession and beverage kiosks may only accept cash. Guests can visit Guest Relations across from Section 129 for information regarding concession locations that accommodate food allergies and other dietary needs.

Drinking fountains:

All water refill stations are accessible and located throughout the main concourse and suite levels of the stadium, most often just outside or near restrooms.

Mobility Device Storage: Mobility devices such as wheelchairs, walkers, crutches, etc. may be checked into our Guest Relations Kiosk located outside of Section 129 if needed. DSGP assumes no liability for lost, stolen or damaged mobility devices or items left inside mobility devices.

Wheelchair service:

Wheelchair escort services are provided by Guest Relations. Wheelchair escorts do not have to be set up in advance. Please let your nearest staff member know you need a wheelchair escort, and Guest Relations will be called to assist. Please reach out to Guest Relations at 303.727.3748, by email at GuestRelations@DSGPark.com or at the kiosk near Section 129 for further information.

ASL interpreters:

Sign Language Interpreting services and other accommodations for guests who are deaf or hard of hearing are available. Please contact Guest Relations at 303.727.3748 or at guestrelations@teamkse.com at least two (2) weeks prior to the event to schedule this service. Guests requesting interpreting services must provide proof of ticket purchase & seat location in order for us to move forward with the booking process.

Assistive listening device:

Assisted listening devices and devices to receive and closed captioning are available upon request at the Guest Relations kiosk located on the west concourse across from Section 129.

Captioning:

Captioning is available for all Rapids games. Guests can access the complimentary closed captioning service on their mobile device by going to DSGP.VZPDigital.com . All standard data rates will apply.

Guests can also visit Guest Relations across from Section 129 to borrow a device to utilize the closed captioning service.

Closed captioning for concerts and special events is available upon guest request. Please contact Guest Relations at 303.727.3748 at least two (2) weeks prior to the event to schedule.

Braille: Information in Braille is located around DSGP for restrooms and other location signage.